Support & Training
We're here to help you succeed
Service Level Agreements
Guaranteed uptime and response times
| Metric | Lite | Premium |
|---|---|---|
| Uptime SLA | 99.5% | 99.99% |
| Support Hours | Mon-Fri, 9-17 CET | Mon-Fri, 8-20 CET |
| First Response Time | Within 24 hours | Within 4 hours |
| Support Channels | Email, Phone, Slack | |
| Deployment Window | Any time | Scheduled off-peak |
| Incident Notifications | Status page | Email + SMS alerts |
| Account Manager | − | ✓ |
| Onboarding | Self-service | Personalized training |
Training Resources
Video tutorials, guides, and onboarding sessions for Premium customers
24/7 Support Add-on
Need Round-the-Clock Support?
For businesses with critical operations, we offer 24/7 support with guaranteed response times. Includes phone, email, and Slack channels with escalation to on-call engineers.
- • 24/7/365 availability
- • 30-minute P1 response time
- • Direct escalation path
- • Dedicated Slack channel
System Status
Check real-time system status, uptime metrics, and incident history at our status page.
View Status Page →