2iZii Loyalty
Modern loyalty program that drives engagement and increases customer lifetime value
Available as an add-on to OnePOS
Proven Results from Retail Chains
Sample results from pilot projects with retail chains (2023-2024)
Increase in repeat purchases
Higher customer value
Member engagement
Higher average order value
*Sample results from pilot projects with retail chains (2023-2024, N=4 chains, total ~180,000 members). Definitions: repeat purchase = members with 2+ transactions within 90 days; customer value = average annual purchase per member; engagement = active members last 30 days / total members; average order value = average transaction size.
Core Features
Points & Rewards
Flexible earning rules and redemption options. Set up tiered rewards, bonus multipliers, and special promotions.
Customer Segmentation
Automatic segmentation based on purchase behavior, lifetime value, and engagement levels.
Campaign Automation
Trigger personalized campaigns based on customer actions, milestones, and preferences.
Multi-channel Engagement
Reach customers via email, SMS, push notifications, and in-store.
Analytics Dashboard
Real-time insights into program performance, member activity, and ROI.
POS Integration
Seamless integration with OnePOS. Points accrue automatically at checkout.
Advanced Capabilities
Available as add-ons to the core platform
AI-Powered Personalization
Machine learning algorithms predict customer preferences and optimize offer timing.
RFM Analysis
Recency, Frequency, Monetary analysis to identify your best customers and win-back opportunities.
Custom Member Tiers
Create unlimited membership tiers with unique benefits and progression rules.
Referral Program
Turn customers into brand ambassadors with referral rewards and tracking.
AI-Powered Intelligence (Beta)
Next generation features in development
Not in production. Access via waitlist. Features may change before launch.
We're developing advanced machine learning that will automatically optimize your loyalty program in real-time. Be among the first to get access.
🧠 Intelligent Customer Insights
- → Automated segment discovery: AI finds profitable segments you didn't know existed
- → Churn prediction: Identify at-risk customers 30-60 days before they leave
- → Next purchase prediction: Recommend right products at right time
- → CLV optimization: Focus resources on highest lifetime value customers
⚡ Automatic Optimization
- → Dynamic send-time optimization: System learns best time per customer
- → Smart offer personalization: Optimal discount per customer, not more than necessary
- → Automated A/B testing: Multi-armed bandit continuously optimizes campaigns
- → Channel preference learning: Learn if customer prefers email, SMS, or app
📊 Predictive Analytics
- → Demand forecasting: Predict product demand by customer segment
- → Seasonal pattern learning: Learn from annual purchase patterns and trends
- → Campaign impact simulation: See expected ROI before campaign launch
- → Anomaly detection: Automatically discover deviations and opportunities
💬 Natural Language Insights
- → AI-generated insights: Readable reports in plain English, not just numbers
- → Alert system: "15% more customers than normal are at risk of churning this month"
- → Recommendation engine: AI suggests concrete actions based on data
- → Sentiment analysis: Understand customer satisfaction from text and interactions
Our vision: AI models train continuously on your data and improve over time. The more data, the better the predictions.
Get Early Access →How 2iZii Loyalty Works
1. Customer Joins
Customers sign up at checkout, online, or via mobile app. Profile created automatically in 2iZii Loyalty with purchase history sync from OnePOS.
2. Earn Points
Every purchase earns points. Set custom rules: spend-based, product-specific, time-based multipliers, or milestone bonuses.
3. Personalized Offers
AI analyzes behavior and sends targeted campaigns. Birthday rewards, win-back offers, VIP perks, and product recommendations.
4. Redeem Rewards
Customers redeem points for discounts, free products, or exclusive experiences. Redemption happens at POS or online checkout.
Campaign Automation
Create engaging campaigns that drive sales
Trigger-Based Campaigns
Automated campaigns based on customer behavior, birthday, purchase history, or inactivity. Welcome series, win-back campaigns, and milestone rewards.
A/B Testing
Test different messages, offers, and timing to optimize campaign results. Built-in statistical significance testing and holdout groups.
Dynamic Pricing
Personalized offers and discounts based on customer segment and purchase patterns. Maximize conversion without over-discounting.
Analytics & Insights
Real-time dashboards and advanced analytics
Member Analytics
- • Customer lifetime value (CLV) calculations
- • Cohort analysis and retention measurements
- • Product affinity and cross-sell opportunities
- • Geographic and demographic distribution
Campaign Results
- • ROI per campaign and channel
- • Open rate and conversion per segment
- • Offer utilization and coupon redemption
- • Incremental sales lift from campaigns
Technical Architecture & API
API-First Design
GraphQL and REST endpoints with real-time validation. p95 response time < 100ms in EU West.
- • Base quota: 10,000 requests/min
- • Additional up to 50,000+/min available
- • Bulk import: 1,000,000 records per run
- • Platform 99.9% | API 99.99% uptime SLA
Authentication & Security
Authorization: Bearer <JWT> X-API-Key: <API_KEY> X-Tenant-ID: <TENANT_ID>
- • OAuth 2.0 for user authentication
- • API keys for system-to-system
- • JWT TTL 1 hour with refresh tokens
- • Webhook signing with HMAC-SHA256
SDKs and Libraries
Integrations
2iZii Loyalty integrates seamlessly with your existing tools and workflows.
Privacy & Security
GDPR compliant and secure by design
GDPR Compliant
Full data subject access request (DSAR) support, consent management, and right to be forgotten.
Secure Data Storage
All data encrypted at rest and in transit. Regular security audits and penetration testing.
Pricing
2iZii Loyalty pricing is based on number of active members and monthly transactions. Contact us for a custom quote.
Contact Sales